Delivery audit device troubleshooting

Wi-Fi disconnection

• Check the signal strength with a network analyzer app (e.g., WiFiman). The strength should be in the range of -30 dBm to -45 dBm.

• If the device does not reconnect, reboot it by switching it off and on.

• Ensure that the network credentials have not changed.

• If the credentials have changed, scan the new QR code for SSID and Password (SSID and password will be shown on the display).

LED stuck with a certain color

• Yellow: Weight stabilized or awaiting response from the server.

• Blue: Crate not found in the system.

• Green: Audit Passed.

• Red: Audit Failed.

Weight not being displayed

• Check the cable connected to the weighing scale.

• Ensure the cable is not loose.

Continuously failing

• This may be due to changes on the server. Please contact the Admin team to inquire if any changes were made.

Crate ID/blue light not visible after scan

• This occurs because weight data is not coming into the IoT device.

• Check if the weighing scale data is being received by putting the device into Test Mode.

Test mode

• Scan the QR code: -> conf:test