Serial labeling devices: common questions

Labels are not being generated

• Check if the weight is showing up (last line in the LCD) when PLU code for an item is entered.

• Note that for pieces items, the weight will not show up on the display.

• Make sure the printer is not in an error state and test the feed button on the printer.

Labels are being printed after some delay

• Make sure the weight is stable, and no external inputs are affecting the weight.

• Ensure the weighing scale is in raw mode (check weighing scale configuration).

• Please try updating the printer firmware. Ask support@iotready.com for the firmware update guide.

Weight not showing up on IoT display / no prints when placing packages

• Check the weighing scale cable connection.

Date not changing on device

• PLU not updated.

• Check network connectivity.

Only one print is triggered (followed by beep sounds for the rest of the prints)

• Switch the printer off and on and try again.

• Test with another working printer.

Prints many blank labels after one label is printed

• Clean the printer feeder.

PLU code not found for an article

• Verify if the price list has been updated for your specific warehouse.

• Ensure the price exists for the specific article.

Blank prints

• Check the printer power supply and ensure it is powered with a 24V power supply.

Pieces labels not generated without weight

• Contact the IoTReady Support team to enable “Skip Weight For Pieces” for your respective warehouse.

• Perform a PLU update after confirmation from the support team.

Display not showing up properly

• Check the printer power supply.

Green LED doesn’t show up after device is booted up

• Check the weighing scale cable connection.

• Ensure Wi-Fi is connected and that internet access is available.