USB labeling devices: common questions

Weight not showing up on IoT display / no prints when placing packages

• Check weighing scale cable connection.

Date not changing on device

• PLU not updated.

• Network connectivity issues.

Only one print is triggered (followed by beep sounds for the rest of the prints)

• Printer Peeler module issue.

• Check with another working printer or replace the peeler module.

Prints many blank labels after one label is printed

• Clean the printer feeder.

PLU code not found for an article

• Check if the price list has been updated for your specific warehouse.

• Verify if the price exists for the specific article.

Slow prints

• Check if the weight is stable or if there is any disturbance.

• Check with a different printer.

• Check with a different scale.